Privacy Policy

1. Who We Are

French Toes is a brand owned and operated by Vertex International, with its registered office at:

32 KM, Grand Trunk Rd, Kundli, Sonipat, Haryana 131028, India.

For any privacy-related questions, contact us at hello@frenchtoes.in.

2. Information We Collect

When you use our website or place an order, we may collect the following:

• Personal identifiers: Name, email address, phone number, shipping/billing address.
• Order information: Products purchased, order value, payment method, and order history.
• Technical data: IP address, browser type, device information, and pages visited (via cookies).
• Communication data: Messages sent via our contact form, email, or customer support channels.

3. How We Use Your Data

• To process and fulfil your orders.
• To communicate order updates, shipping confirmations, and support responses.
• To improve our website, products, and customer experience.
• To comply with legal obligations (e.g., GST invoicing, tax records).
• To send marketing emails if you have opted in (you can unsubscribe anytime).

4. Data Sharing

We do not sell, rent, or trade your personal data. We may share data only with:

• Payment gateways — to process transactions securely.
• Shipping partners — to deliver your order.
• Service providers — for website hosting, email delivery, and analytics.
• Legal authorities — if required by applicable law.

5. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes described above, or as required by Indian law (e.g., GST records for 8 years). Account data is retained until you request deletion.

6. Your Rights

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to update or correct inaccurate data.
• Deletion: Request that we delete your personal data (subject to legal retention requirements).
• Opt-out: Unsubscribe from marketing emails at any time via the link in the footer of every email.

To exercise any of these rights, email us at hello@frenchtoes.in.

7. Cookies

We use cookies and similar technologies to keep you signed in, remember your cart, and understand site usage. You can disable cookies in your browser settings, though some features may not work as intended.

8. Security

We use industry-standard SSL encryption and secure servers to protect your data. However, no method of electronic transmission or storage is 100% secure. We strive to protect your information but cannot guarantee absolute security.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

10. Grievance Officer

For any grievances related to your personal data under Indian IT laws, you may contact:

Vertex International
32 KM, Grand Trunk Rd, Kundli, Sonipat, Haryana 131028
Email: hello@frenchtoes.in