Shipping Policy

French Toes is a brand owned and operated by Vertex International.
32 KM, Grand Trunk Rd, Kundli, Sonipat, Haryana 131028, India.
Email: frenchtoesapparels@gmail.com

1. Shipping Coverage

We currently ship to all states and union territories across India. We do not offer international shipping at this time.

2. Shipping Charges

• Free shipping on all orders.
• No additional COD charges.
• All prices include applicable taxes.

3. Delivery Timelines

Delivery to remote or rural areas may take an additional 1–2 business days.

4. Order Processing Time

Orders are processed within 24–48 hours (excluding Sundays and holidays). You will receive an email/SMS with tracking details once your order is shipped.

5. Order Tracking

Once your order is dispatched, you will receive a tracking link via email and SMS. You can track your order on our courier partner's website. If you don't receive tracking updates within 48 hours of placing your order, please contact us at frenchtoesapparels@gmail.com.

6. Order Not Received / Damaged in Transit

• If your order hasn't arrived within the estimated timeline, please email us and we will investigate with the courier partner.
• If the package appears damaged at the time of delivery, please do not accept it and contact us immediately.
• For items damaged during transit that were accepted, please email us within 48 hours of delivery with photos.

7. Delivery Attempts

Our courier partners make up to 3 delivery attempts. If all attempts fail, the package is returned to our warehouse. Re-delivery may involve additional shipping charges.

8. Cancellations During Transit & Size Exchanges

For cancellation policies, please refer to our Exchange & Cancellation Policy. Orders already dispatched cannot be cancelled during transit. Once delivered, all footwear is eligible for our 5-day size exchange policy.

9. Contact

For shipping-related queries, email us at frenchtoesapparels@gmail.com.