Exchange & Cancellation Policy

French Toes is a brand owned and operated by Vertex International.
32 KM, Grand Trunk Rd, Kundli, Sonipat, Haryana 131028, India.
Email: frenchtoesapparels@gmail.com

1. Order Cancellation Policy (Before Dispatch)

• Orders can be cancelled within 24 hours of placement (or prior to warehouse dispatch) for a full refund to your original payment method.
• To cancel an unfulfilled order, navigate to your Account > Orders dashboard or email frenchtoesapparels@gmail.com with your Order ID.
• Once an order has been packed and dispatched with the courier partner, it cannot be cancelled. Delivered orders are eligible for our 5-day size exchange policy.
• Pre-dispatch cancellation refunds are processed within 5–7 business days to the original payment source. For COD orders cancelled before dispatch, any initial ₹50 advance is refunded in full.

2. 5-Day Size Exchange Policy (No Returns)

• We offer a 5-day size exchange window from the date of delivery.
• Strictly No Returns or Cash Refunds: We do not offer returns or monetary refunds on delivered items. Only size exchanges for the same footwear design are accepted.
• Items must be unused, unworn, unwashed, and in their original shoe box packaging with all tags intact.
• You can easily initiate a size exchange directly from your Account > Orders page by clicking Request Size Exchange within 5 days of delivery.
• Exchange reverse pickup and replacement delivery are 100% free — we arrange door-to-door courier pickup at no cost to you.

3. How Size Exchanges Work

• Step 1: Go to My Orders within 5 days of receiving your package and click Request Size Exchange.
• Step 2: Select the new size you require (e.g. UK 6 / EU 39) and submit your request.
• Step 3: Our automated courier partner (Shiprocket) will schedule a reverse pickup at your delivery address within 24–48 hours.
• Step 4: Once the reverse pickup is verified or received, your replacement footwear in the correct size is immediately dispatched to your doorstep.

4. Non-Exchangeable Items

• Footwear that shows visible signs of outdoor wear, scuffs, dirt on soles, or altered packaging.
• Items requested after the 5-day delivery window has expired.
• Items marked as "Final Clearance" or customized orders (if explicitly stated at time of purchase).

5. Damaged, Defective, or Wrong Item Received

If you receive a defective, damaged, or incorrect pair, please notify us within 48 hours of delivery at frenchtoesapparels@gmail.com with your Order ID and clear photographs of the footwear. We will immediately dispatch a fresh replacement pair at no additional cost.

6. Contact Us

For any questions regarding cancellations or size exchanges, please reach out to us at:

Email: frenchtoesapparels@gmail.com
Address: Vertex International, 32 KM, Grand Trunk Rd, Kundli, Sonipat, Haryana 131028, India